Placing Your Order

Complete the order form ensuring you have provided your name, email, address and contact number.

State  your requirements and priority time for completion.

Ensure you add any special instructions. Submit your order and payment for the services.

You will receive an email confirming receipt of your order by Darn & Dance.

Processing Your Request

Now that we have your order and payment, you will need to dispatch your ballet pointe shoes to us.

Ensure your pointe shoes are securely packaged to protect them from damage during shipping. We will take pictures of your pointe shoes before and after darning. On completion, we will notify you that your pointe shoes are being dispatched. We will securely package your pointe shoes and use the address and contact details provided to send them back to you. Remember to include any special instructions.

Complaints Policy

At Darn & Dance we take complaints seriously.  If for any reason you are not satisfied with any part of your service you can email us at [email protected] dance.co.uk.

Please provide your name, contact details and order number  so that we can identify your request. We will promise to deal with your complaint within 72hrs of receipt.

We operate a non refunds policy.

Shipping/Dispatch 

Every care is taken to ensure our Customers pointe shoes are protected at all times. If we receive pre-opened packaging or damage goods, you will be notified immediately. We cannot be held responsible for pointe shoes that have not been safely packaged and as result may get damaged. Please take care when dispatching your precious pointes! 

In order to maintain privacy and confidentiality, we use a Royal Mail PO address for shipping/dispatch of pointe shoes.

You can contact us for free on

+44(0)0808 155 6358

You will receive confirmation when we receive your Pointe Shoes for darning.

Cookie Policy

Our Cookies Policy provides you with information on what cookies may be set when you visit our website.

What are Cookies

Cookies are small data files which often include a unique identifier that are sent to and stored on your device when you visit certain web pages. They are created by your browser at our request and stored in an approved place on your device. Cookies are useful because they allow a website to recognise a user's device.

Most websites use cookies. To order products on our website, you need to have cookies enabled note that if you disable cookies our website will not work.


Privacy Policy

We recognise the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers.

By visiting and/or using our website, you agree to this Privacy Policy. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be shared except in accordance with this Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

Information We Collect

Information Collected Automatically: Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website.

Information You Send To Us If you choose to provide us with personal information, such as by sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. If you place an order with us, we collect the personal information that you provide to us such as your shipping, billing, and payment information.

Information about Your Transactions with Us: In addition, we collect your order information and purchase and payment history.

Measuring Elastics

We really value feedback to improve our service delivery to our Customers.

Every ankle is different and as such we are now encouraging our Customers to take measurements of ankles and advise us of what  their  measurements are as part of special instructions when placing orders.


HOW TO MEASURE ELASTICS


1- First of all, go on Pointe.. "you do not dance on flats"

2- Whilst on Pointe measure the circumference of the ankle

3-Mark your  preferred position of elastics with a very faint pencil dot on the inside of your Pointe shoes

4- Note the measurement of the elastic when placing your order


If you have any queries you can call us using our Freephone number

+44(0)808 1556358.


What our customers are saying

We are really pleased with Darn  & Dance, neat work and a quick turnaround on our orders. The darning lasts a very long time, which is just what we expect from a darning service...Thanks ladies.

Sarah Mayley


I looked far and wide and can honestly say Darn & Dance were the only Company that could provide the traditional method of preparing Pointe shoes. astoundingly professional, results are absolutely beautiful...I highly recommend this wonderful company! Thank you.

Nicola Archibald


Shoes arrived and we are very pleased and love the way they were packaged and sent back to us. I have one very happy girl!!

Nadia


Working in partnership with Darn & Dance we are looking forward to promoting our hand crotchet accessories for all seasons

Ann

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